Last updated: 18 September 2026
At B-WONDER Natural Skincare, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what personal information we collect when you visit or shop at our website, how we use and protect that information, and your rights regarding your personal information.
We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.
Who we are
B-WONDER Natural Skincare operates the website b-wonder.co.za.
For privacy-related enquiries or requests, you can contact us at info@b-wonder.co.za.
Personal information we collect
When you browse our website, create an account, place an order, submit a review or contact us, we may collect information such as your:
- name and surname;
- email address and telephone number;
- billing and delivery address;
- account details, if you create an account;
- order and transaction information;
- comments, product reviews and enquiries you submit; and
- technical information such as your IP address, browser type, device information and information collected through cookies.
We aim to collect only the personal information reasonably necessary for the purpose for which it is required.
How we use your personal information
We may use your personal information to:
- process and fulfil your orders;
- arrange delivery of your purchases;
- communicate with you about your orders or enquiries;
- manage your customer account;
- process product reviews or comments;
- provide customer service;
- operate, maintain and improve our website;
- detect or prevent fraud, spam or misuse of our website;
- maintain appropriate website and information security; and
- comply with applicable legal, tax, accounting and regulatory obligations.
We do not sell your personal information.
Payments
Online payments on our website are processed through Payfast.
When you make a payment, information required to process the transaction is transmitted to Payfast. Payment information is processed in accordance with Payfast’s own privacy and security practices.
B-WONDER does not receive or store your complete payment-card details.
Delivery
We use The Courier Guy to deliver online orders.
Where necessary to fulfil your order, we may provide The Courier Guy with information such as your name, telephone number, delivery address and other information reasonably required to complete the delivery.
The Courier Guy processes this information in accordance with its own privacy practices.
Cookies
Our website uses cookies and similar technologies to enable essential website and online-store functionality.
Cookies may be used to:
- remember the contents of your shopping cart;
- maintain your session while using the website;
- remember account or login information where applicable;
- provide essential WooCommerce functionality;
- understand how our website and shop are being used; and
- support services or functionality provided by third parties used on our website.
You can control or delete cookies through your browser settings. Disabling certain essential cookies may affect the operation of the website or prevent some online-store functions from working correctly.
WooCommerce and Google services
Our online store is powered by WooCommerce. WooCommerce provides functionality associated with products, shopping carts, customer accounts, orders and store analytics.
We also use Google for WooCommerce. Depending on the functionality used, product and website interaction information may be processed by Google to provide services such as product listings, measurement and related functionality.
Google and other third-party services may process information on servers outside South Africa. Where personal information is transferred internationally, we take reasonable steps to ensure that the processing is subject to appropriate safeguards as required by applicable law.
Comments and product reviews
When visitors leave comments or product reviews, we may collect the information entered into the form as well as technical information such as the visitor’s IP address and browser information for purposes including spam detection and website security.
If a comment or review is published, information that you choose to make public, such as your displayed name and review, may be visible to other visitors.
Embedded content and third-party services
Pages on our website may contain content or services provided by third parties.
Third-party services may collect information about your interaction with their content and may use cookies or similar technologies in accordance with their own privacy policies.
We encourage you to review the privacy policies of third-party services where appropriate.
Who we share your information with
We only share personal information where reasonably necessary to operate our business, provide our services or comply with the law.
This may include service providers involved in website hosting and operation, WooCommerce, Payfast, The Courier Guy, Google services used on the website, and professional or regulatory parties where disclosure is legally required.
Service providers that process personal information on our behalf are expected to handle that information appropriately and securely.
How long we retain your information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required by applicable legal, tax, accounting or regulatory obligations.
For example, order and transaction records may need to be retained for legal and accounting purposes even after an order has been completed.
Information that is no longer required will, where appropriate, be deleted, destroyed or de-identified.
This reflects POPIA’s general requirement that records of personal information should not be retained longer than necessary unless a permitted reason for further retention applies.
How we protect your information
We take reasonable technical and organisational measures to protect personal information in our possession or under our control against loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no internet-based service or method of electronic storage can be guaranteed to be completely secure.
POPIA specifically requires responsible parties to use appropriate and reasonable technical and organisational safeguards to protect personal information.
Your rights
Subject to POPIA and other applicable laws, you may have the right to:
- ask whether we hold personal information about you;
- request access to your personal information;
- request correction of inaccurate, incomplete or outdated information;
- request deletion of personal information where applicable;
- object to certain processing of your personal information; and
- withdraw consent where processing is based on your consent.
The Information Regulator confirms rights including access, correction and objection to processing under POPIA.
To make a privacy request, please contact us at info@b-wonder.co.za. We may need to verify your identity before processing certain requests.
You also have the right to lodge a complaint with the Information Regulator (South Africa) if you believe your personal information has been processed unlawfully.
Information Regulator South Africa
Marketing communications
We do not currently use customer information to send marketing newsletters.
If we introduce email marketing in the future, we will update our practices as necessary and provide appropriate choices regarding marketing communications in accordance with applicable law.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, service providers or legal obligations.
The latest version will be published on this page with the date it was last updated.
Contact us
If you have any questions about this Privacy Policy or would like to exercise your rights regarding your personal information, please contact:
B-WONDER Natural Skincare
Email: info@b-wonder.co.za
Website: b-wonder.co.za